Frequently Asked Questions

What is e Audio Production's Audiobook Release.

Audiobook Release is a place where authors that produce their books with our company e Audio Productions can promote and sell their audiobooks fast and easy right after production is finished.

Do I need to sign up to be able to purchase and download an audiobook?

At the moment no sign up is required however your full name and email will be asked for during checkout in order for you to receive your download link securely in your email inbox.

How is the audio quality of the audiobook files?

All audiobooks are produced by our professional audiobook production service at e-AudioProductions known for our top quality productions. We work with talented narrators and audio people that have the gear, skills and knowledge to record and produce the best possible sound.

What type of format audio files will I download?

The audio files are high quality mp3 files at 320 kbps. A separate mp3 files exist for each chapter.  A full M4B file may also be is also included for longer audiobooks.

Multiple file audiobook downloads are delivered in a ZIP folder. You should be able to extract the ZIP archive by double clicking on it. Inside the folder will be the audio files and a license agreement document. 

Can I play them on my Computer or MP3 player?

Our files are just like any other mp3 files with music . They should play on all modern MP3 players, Smart Phones, Computers that have an mp3 player software like Windows Media Player, VLC player and many more.  Almost all Computers have one by default. 

 

If downloading is interrupted, can I resume download?

Because of the way our links are configured, the availability of this option depends on your browser and cannot be guaranteed. But you may restart the download using the links provided. The link will work for 14 days after purchase.

If my card is declined, what should I do?

Please contact your bank or credit card company for further information.

What happens if my card is accepted and I don't receive an email containing the download link.

Please contact customer support via our contact page, or e-mail info@e-audioprodutions.com 

 

Can I use a credit card from any country to buy a download?

Payments are made either by credit card or by PayPal. You can pay by any means they offer in your country.

 

How can I receive a receipt for purchases?

After purchasing a download, you will receive a receipt in your email.

How do I contact customer services?

Feel free to send an e-mail to info@e-audioproductions.com

 

If downloading is interrupted, can I resume download?

Because of the way our links are configured, the availability of this option depends on your browser and cannot be guaranteed. But you may restart the download using the links provided. The link will work for 14 days after purchase.

If I delete them by mistake, can I get them again?

When you purchase a download, an email with a link to the files will be sent to you. The link will work for 14 days, After the 14 day period will no longer be able to download your purchases.

Please make that you back-up your downloads to avoid losing them.

©2020 AudioBook Release